What is the product expiry date?
All our products sold here have a shelf life of at least 24 months when sold unless or otherwise specified.
Can I collect my order directly from you?
We would love to meet you personally! Unfortunately, we do not have a front office at this moment, as our primary objective is to keep our costs low so we can continue to pass these savings on to all our customers.
Is there a promotion code that I can use?
Yes! We share our promotional updates regularly on our social media sites like Facebook and Instagram. Like or follow us today to be the first to know of our promotional discounts codes!
Can I make changes to my order?
Orders are normally processed within 2 working days and we can accept changes as long as the order has not been shipped. For any changes, please reach out to our team at firstname.lastname@example.org and we will be happy to help!
I have received an incorrect item, what should I do?
We are sorry to have sent you an incorrect item. Please reach out to us at email@example.com and we will assist right away.
What payment methods do you support?
We support all credit & debit card payments and Paypal.
Are there any extra charges to be paid when I receive my order?
No there isn’t and please note that we will never ask the courier to collect any money from you at point of delivery.
Shipping & Delivery
How much is the shipping fees?
You may refer to our Shipping & Delivery Guide here.
How do I qualify for free shipping?
Shipping is free as soon as you hit a minimum purchase amount of SGD 49.
When will you ship my order?
All orders are usually processed within 2 working days. You will receive an email (or text message if you’ve subscribed) with the tracking details once your order has been shipped.
How long does delivery take?
We ship all our orders via Singpost Registered Postage and the average delivery time is between 2-5 working days.